Terms & Conditions

1. ABOUT THESE TERMS

Welcome to the official Maureen website.

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by ZDVM Holdings (Pty) Ltd, including the Maureen Sanitary Towels / M♀UREEN brand and related digital initiatives.

By accessing or using the website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use the website.

These Terms should be read together with our Privacy Policy and any additional terms displayed on particular pages, programmes, competitions, promotions or services.

2. ABOUT MAUREEN

Maureen is a menstrual-health, personal-care and education brand focused on helping people approach menstruation with greater comfort, confidence, knowledge and dignity.

Our broader initiatives may include:

Maureen Sanitary Towels

Our menstrual-care product range is designed to provide menstrual protection and comfort.

Menstruation University

An educational initiative focused on menstrual education, awareness, menstrual literacy and creating open conversations about periods.

Maureen Wellness Club

A community-focused wellness initiative encouraging people to care for their physical, emotional and general wellbeing.

Maureen Journal

A digital space for educational articles, stories, tips, lifestyle content, community conversations and other editorial material.

Period Tracker

Where available, a digital menstrual-cycle tracking tool intended for informational and educational purposes.

3. ELIGIBILITY

You may use our website provided that you are legally capable of entering into a binding agreement under applicable law.

Certain programmes, competitions, educational activities or community features may have additional age or eligibility requirements. Where a service is intended for children or learners, participation may be subject to appropriate parental, guardian, school or other legally required authorisation.

4. WEBSITE USE

You agree to use the website lawfully and responsibly.

You must not:

• use the website for unlawful purposes;
• attempt to gain unauthorised access to our systems;
• interfere with website security;
• introduce malicious code, viruses or harmful software;
• scrape or systematically copy our website without permission;
• impersonate Maureen or another person;
• submit fraudulent information;
• misuse our contact forms;
• harass other users;
• publish unlawful, threatening, defamatory or abusive material;
• upload material that infringes another person’s intellectual-property rights;
• use the website to distribute spam;
• attempt to disrupt the website;
• use automated systems to abuse or overload the website; or
• otherwise interfere with the proper operation of the website.

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been breached.

5. OUR CONTENT

The website may contain:

• product information;
• educational information;
• articles;
• videos;
• graphics;
• photographs;
• illustrations;
• quizzes;
• wellness information;
• menstrual-health information;
• community stories;
• testimonials;
• downloadable materials;
• social-media content;
• product images;
• brand materials; and
• other content.

We aim to provide useful, accurate and responsible information, but website content may occasionally contain errors, omissions or information that becomes outdated.

We reserve the right to update, change, remove or replace content at any time.

6. MENSTRUATION UNIVERSITY DISCLAIMER

Menstruation University is an educational initiative.

Its content is intended to improve menstrual knowledge and awareness and should not be interpreted as individual medical diagnosis, treatment or professional medical advice.

If you have a medical concern, severe symptoms, unusual bleeding, persistent pain or another health concern, you should consult an appropriately qualified healthcare professional.

Educational information should not be relied upon as a substitute for professional medical care.

7. MAUREEN WELLNESS CLUB DISCLAIMER

Maureen Wellness Club provides general wellness, lifestyle and educational information.

Content may discuss subjects such as:

• exercise;
• nutrition;
• self-care;
• emotional wellbeing;
• lifestyle;
• menstrual wellbeing; and
• general healthy habits.

This information is general in nature and is not intended to diagnose, treat, cure or prevent disease.

Individual needs differ. Before making significant changes to your diet, exercise routine or lifestyle, you should seek appropriate professional advice where necessary.

8. PERIOD TRACKER DISCLAIMER

Any Period Tracker provided by Maureen is an informational tool.

Menstrual cycles can vary significantly between individuals and from cycle to cycle.

Predictions generated by a tracker are estimates and are not guarantees.

The Period Tracker must not be used to:

• diagnose a medical condition;
• determine pregnancy;
• determine fertility;
• replace professional healthcare advice; or
• make decisions where professional medical advice is required.

Users are responsible for the information they enter and for interpreting tracker information appropriately.

9. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications and other product information are accurate.

However:

• colours may appear differently on different screens;
• packaging may change;
• product specifications may be updated;
• product availability may vary;
• product images may be illustrative; and
• information may change without notice.

Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded.

10. PRODUCT USE

Maureen Sanitary Towels should be used in accordance with the instructions provided on the relevant product packaging.

Users should select the product appropriate for their individual needs and change menstrual products regularly.

If you experience irritation, discomfort, an allergic reaction or another unexpected reaction while using a product, discontinue use and seek appropriate professional advice.

11. ONLINE SALES

At present, certain areas of the website may operate primarily as an informational and brand platform rather than a full online retail store.

If Maureen introduces online purchasing, additional terms may apply to:

• product prices;
• payment;
• delivery;
• returns;
• exchanges;
• cancellations;
• refunds;
• product availability;
• promotions; and
• consumer rights.

Where required, those terms will be displayed to consumers before or during the relevant transaction.

Nothing in these Terms is intended to exclude any mandatory consumer protection rights.

The ECT Act contains specific requirements applicable to electronic transactions, including information that suppliers offering goods or services electronically should make available to consumers. (Government of South Africa)

12. PRICES AND PROMOTIONS

Where prices are displayed, we will endeavour to ensure that they are accurate.

Promotions may have additional terms, including:

• start and end dates;
• eligibility requirements;
• geographic limitations;
• quantity restrictions;
• redemption requirements; and
• other conditions.

Promotional terms will apply in addition to these Terms.

Where there is a conflict, the specific promotional terms will apply to the extent of that conflict.

13. INTELLECTUAL PROPERTY

All intellectual property appearing on or associated with the Maureen website and brand may include:

• trademarks;
• logos;
• brand names;
• slogans;
• product designs;
• packaging designs;
• photographs;
• graphics;
• illustrations;
• videos;
• written content;
• educational materials;
• website designs;
• page layouts;
• downloadable resources;
• original articles;
• quizzes;
• audio;
• software; and
• other proprietary materials.

Unless otherwise stated, these materials belong to or are licensed to ZDVM Holdings (Pty) Ltd or the relevant rights holder.

Nothing on this website grants you ownership of our intellectual property.

You may not reproduce, modify, distribute, commercially exploit or republish our content without prior written permission, except where permitted by law.

14. MAUREEN TRADEMARKS AND BRAND

“Maureen”, “M♀UREEN”, “Maureen Sanitary Towels”, “Menstruation University”, “Maureen Wellness Club”, “Maureen Journal” and other names, logos, slogans or marks associated with our brand may be trademarks or proprietary brand assets.

You may not use our branding in a way that:

• suggests an unauthorised partnership;
• suggests endorsement;
• creates confusion;
• damages the reputation of the brand; or
• infringes our intellectual-property rights.

15. USER-GENERATED CONTENT

Certain parts of our website or campaigns may allow users to submit:

• stories;
• testimonials;
• photographs;
• videos;
• comments;
• reviews;
• feedback;
• questions; or
• other content.

You remain responsible for the content you submit.

By submitting content, you represent that:

1. you have the necessary rights or permission to submit it;
2. it does not unlawfully infringe another person’s rights;
3. it is not fraudulent or misleading;
4. it does not contain unlawful material; and
5. it does not unnecessarily disclose another person’s private information.

Where you submit content for possible publication, you grant Maureen the permissions necessary to use that content for the stated purpose, subject to any specific consent and submission terms provided at the time.

We may refuse, edit, remove or decline to publish submissions.

16. COMMUNITY STANDARDS

Maureen is intended to be a safe, respectful and educational environment.

We do not permit:

• harassment;
• bullying;
• hate speech;
• threats;
• sexual exploitation;
• discrimination;
• deliberate misinformation;
• impersonation;
• fraud;
• unlawful content;
• invasion of privacy;
• exploitation of children;
• spam; or
• content intended to harm or intimidate others.

We may remove content and restrict users who violate these standards.

17. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including:

• website tools;
• analytics services;
• social-media platforms;
• payment providers;
• mapping or store-location services;
• email services;
• embedded videos;
• period-tracking technology;
• forms;
• APIs;
• external retailers; and
• other technology providers.

Third-party services are governed by their own terms and policies.

We are not responsible for the independent operation, availability, content, security or privacy practices of third-party services.

18. EXTERNAL LINKS

We may provide links to external websites for convenience or educational purposes.

A link does not necessarily mean that Maureen endorses or controls the external website.

You access third-party websites at your own risk.

19. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will:

• always be available;
• always operate without interruption;
• be free of errors;
• be completely secure;
• be compatible with every device;
• remain unchanged; or
• always be free of viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons or other operational requirements.

20. ACCURACY OF INFORMATION

We make reasonable efforts to provide reliable information.

However, information on the website may change over time.

We do not guarantee that every statement is complete, current or error-free.

Where information is particularly important to your personal circumstances, you should obtain appropriate professional advice or verify the information with an appropriate authoritative source.

21. TESTIMONIALS AND REVIEWS

Testimonials, stories and reviews represent the experiences or opinions of the individuals who provide them.

Individual experiences may differ.

A testimonial does not constitute a guarantee that another person will experience the same result.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maureen and ZDVM Holdings (Pty) Ltd will not be responsible for losses arising from:

• inability to access the website;
• temporary website interruption;
• reliance on general educational content;
• third-party websites or services;
• unauthorised access beyond reasonable security measures;
• user-generated content;
• technical errors;
• loss of data resulting from circumstances outside our reasonable control; or
• other indirect or consequential losses,

except where liability cannot lawfully be excluded or limited.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

Nothing in these Terms removes any consumer right or protection that cannot legally be excluded.

23. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold harmless Maureen, ZDVM Holdings (Pty) Ltd, its directors, employees, representatives and service providers against claims, losses, liabilities, damages and reasonable costs arising from your:

• unlawful use of the website;
• breach of these Terms;
• infringement of another person’s rights;
• fraudulent conduct; or
• misuse of the website.

This clause does not apply to the extent that the relevant loss was caused by our own unlawful conduct or liability that cannot legally be excluded.

24. PRIVACY

Your use of the website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

Please read the Privacy Policy before submitting personal information to us.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes may be made to reflect:

• changes to our business;
• new website features;
• new services;
• legal requirements;
• technological changes;
• new products; or
• changes in our operating practices.

The updated Terms will be published on this website and will include a revised “Last Updated” date.

26. TERMINATION OR RESTRICTION OF ACCESS

We may restrict, suspend or terminate your access to particular website features where reasonably necessary, including where:

• you breach these Terms;
• you misuse the website;
• your conduct creates a security risk;
• your conduct harms another user;
• your conduct exposes Maureen to legal risk; or
• required by law.

Termination will not affect rights or obligations that arose before termination.

27. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa, unless applicable law requires otherwise.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

Nothing in this clause is intended to deprive a consumer of mandatory rights available under applicable consumer-protection legislation.

28. CONSUMER RIGHTS

Where you are a consumer protected by South African consumer-protection legislation, nothing in these Terms is intended to remove, restrict or waive rights that cannot lawfully be excluded.

Where a provision of these Terms conflicts with a mandatory legal right, the mandatory legal provision will prevail to the extent of the conflict.

29. FORCE MAJEURE

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including events such as:

• natural disasters;
• serious technical failures;
• telecommunications failures;
• cyber incidents;
• power failures;
• strikes;
• government action;
• civil unrest;
• supply-chain disruption;
• pandemics or public emergencies; or
• other circumstances beyond our reasonable control.

30. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

31. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any specific terms displayed for particular services, promotions or transactions, constitute the applicable agreement governing your use of the website, subject to any mandatory rights provided by law.

32. CONTACT INFORMATION

For questions about these Terms, the Maureen website, products, Menstruation University, Maureen Wellness Club or other Maureen initiatives, please contact:

ZDVM Holdings (Pty) Ltd
Maureen Sanitary Towels / M♀UREEN

Website: maureenpads.co.za
Email: info@maureenpads.co.za
Telephone: +27 (11) 312-0109
Physical Address: 917 Morkels Close Halfway House Midrand

33. ACCEPTANCE

By accessing or using the Maureen website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to rights that cannot legally be excluded.

Last Updated: 30 August 2026